FAQ - Europe MoD PPE

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Frequently Asked Questions

Answers to some common questions about MoD S2 Mask.

PRODUCT CARE & INFORMATION

S2 Specifications

 

S2 ™ mask is designed together with medical professionals to ensure users reach the highest standards of safety.

✔ CE Certified

✔ EN: 14683:2019

✔ Type IIR Filters 

Engineered in Amsterdam using medical grade silicone material for a quick, easy home sterilizing process and geared for daily public transport use including airlines. S2 ™ mask comes with replaceable filters of 99.6% BFE (filtration to 0.06 microns).

✔ Soft, Comfortable, Secure Fit

✔ Reusable

✔ Sustainable

 

What's in the box?

Package contents:


1 x S2 Soft Silicone Reusable Mask
1 x Adjustable Valve
1 x S2 Valve Cap (Adjustable Valve)
1 x Filter Frame
10 x S2 Filter Pack - 99.6% BFE
1 x Instruction manual

 

WHY SILIcone?

  1.  
  2. S2 Mask is made from FDA approved, bio-compable silicone. Ensuring a safe, comfortable fit.
  3. Silicone are made from rubber, they are long-lasting, flexible, leave less marks on the face and can easily be sterilised at home. These qualities make up for a comfortable-wear mask that is friendly to our environment at the same time.

Mask Certification

S2 ™ is produced as per standard EN 14683.

It is designed to prevent the wearer from spreading droplets in the vicinity. It also protects the wearer from droplets produced by a person directly in front of them. However, depending on the circumstances, it does not protect from inhaling the very small particles suspended in the air that potentially carry the virus.

S2 ™ is certified as "EN14683:2019 Type IIR."

Full Test Reports Available upon request.

Filter CertificatioN

S2 ™ Filters are independently tested by SGS Labs & Nelson Labs to ensure we meet the same filtration standards as FFP3 & N99 Mask models.

FFP3 & N99 Filtration refers to filtering 99% of airborne particles larger than 0.06 micron.

S2 Filters match these filtration standards.

Filters should be disposed of daily.

 

Mask Assembly

How to clean your S2 ™ Mask 

 

Microwave: All parts of S2 ™ Mask are safe to go into microwave. Put mask, strap, silicone valve, valve cap and filter frame into a bowl full of water and microwave them for 2-3 minutes.

Dishwasher: Likewise microwave sterilizing, all parts of S2 Mask are safe to go into the dishwasher.

Boiling: We advise that you take the straps out when boil-sterilizing your mask and parts. The strap clip will melt when it touches the pan.

Rubbing Alcohol: One of the easiest and most common methods of sterilizing medical grade silicone. Alcohol cleaning will kill off any bacteria that may be present, as well as dust or particles.

 

Disclaimer: Filters are not for sterilizing. They should be changed every after use.

 

HOW TO CHANGE YOUR s2 filters

  1.  
  2. 1. Take the frame filter out of your mask
  3. 2. Remove used filter from the mask
  4. 3. Place new filter in
  5. 4. Fit circular space in the filter to the circular space in the mask
  6. 5. Insert the frame filter back into the mask and make sure the circular space sits perfectly on top of the circular space of the filter
  7. 6. Adjust lids to cover the sides and corners of the filter frame

 

To ensure you always have the necessary protection, have at least one extra filter at all times.

 

What do I do if my question isn’t covered here?

 

If you cannot find the answer to your question here, we recommend you to contact us via Email:

  • support@modppe.com
  • Mon – Friday (excluding Public Holidays): 8.30am to 6pm.
  • Our advisors will be happy to assist you and we will reply within 48 hours.
  •  

Fitting Guide

Find your fit.
Use the following sizing guide to ensure the S2 Mask is right for you.

Measure nose to Chin

Use a piece of string or a ruler to measure the distance between the tip of your nose and the point of your chin. Make sure not to measure under the chin as the S2 Mask is not designed to always wrap below the chin.

Verify Fit

Ensure that your nose to chin measurement is within the range shown on the table above. If you are outside the range, we encourage you to sign up to be notified when new sizes are available.

 

 

50% Medical worker discount

what is a medical worker

Anyone who helps patients.

How do I apply for discount

Please email Sylvia@modppe.com

How long is the discount valid for

Until end of 2021


Orders, Return & Delivery

What is your return policy?

You can return your order within 30 days of receiving it. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.

 

General Return Conditions:

In order for a return to be accepted, it must meet the following conditions:

  • The product must be in its original state and original packaging plus receipt attached.
  • The product must be unopened, and sealed.

 

You can not return:

  • - Products that has been used and worn
  •  

You can return:

  • - Damaged or defective products
  • - Products you did not order

 

  •  

how do i return my orders?

1. Contact our Customer Service team at support@modppe.com
2. Provide our Customer Service team your order details and reason for returns
3. Print out your return form(s) that will be provided by our Customer Service team via email.
4. Insert your return form into the return parcel, then seal the parcel.
5. Proceed to the nearest post office or carrier that offers tracking service to post back your returns.
6. Take note of the tracking number stated on the shipping label provided by the postal service. Inform us of the return tracking number by email
7. MoD reserves the right to withhold any refunds if your original item has not reached our warehouse.




when will i get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 3 weeks, though generally less.

Once the return has been approved, it takes 1-2 days for the refund to be made by MoD online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

For further information and especially if you do not receive your refund within 21 business days, please feel free to Email our online shop customer service team and let the advisor know the details of your order and about your open question.

 

Why do I have to wait for MoD to receive my returned product(s) before I can get a refund?

Before we can start processing your refund, we need to make sure that your returned products meet our return’s condition

As long as your product(s) meet the above criteria, we can reimburse your purchase price. If your returned product(s) don’t meet the criteria above, we cannot accept the items and unfortunately won’t be able to give you a refund.

Will you refund my shipping/delivery costs if I return my order?

We will refund the full purchase price of the relevant product(s) returned to us excluding shipping charges (if any).


We may refund shipping costs only for some return cases, example – MoD delivery wrong item, item damage due to production process.


EXCHANGE OF PRODUCTS

We are unable to exchange the products you ordered online and had delivered to your preferred delivery address. However, you can return unwanted products for a refund and then place a new order.




US & EUROPE webshops

 

Depending where you are, you may place your orders via two of our webshops:

US, Canada & Mexico: www.us.modppe.com

EU and rest of the world: www.modppe.com

 

If you place your order during a business day and before 17:00, we will process it within the same day. Please make sure your shipping address is entered correctly.

 

fulfilment CENTRES & DELIVERY 

 

Our fulfilment centres are located around the world. Depending on where you live and stock availability your order will ship from:

 

- United States (3-4 business days)

- The Netherlands (3-4 business days)

- China (Up to 15 business days worldwide)

 

Tracking codes

 

As soon as your orders are boxed and labelled in the fulfilment center, you will receive an email with the tracking number. Please check your spam folder if you do not see an email from us within 48h of the checkout.